Is It Down?

Frequently Asked Questions

Frequently Asked Questions

Our service checks if a website is accessible from our servers and measures its response time. We test the website's availability, response speed, and HTTP status codes to determine if it's working properly or experiencing issues.

We perform checks from multiple geographic locations to provide accurate global status information and distinguish between local connectivity issues and actual website downtime.

Our results are highly accurate as we test from multiple server locations and use industry-standard protocols. However, some factors can affect accuracy:

  • Geographical restrictions may block our servers but not yours
  • Some websites may have specific firewall rules
  • CDN (Content Delivery Network) configurations can vary by location
  • Temporary network fluctuations during testing

If you get unexpected results, try checking again or use our reporting feature to help us improve accuracy.

If our tool shows a website as "UP" but you can't access it, the issue is likely on your end. Try these troubleshooting steps:

  1. Clear your browser cache and cookies - Old cached data can cause issues
  2. Try a different browser - Browser-specific issues are common
  3. Check your internet connection - Test other websites to verify connectivity
  4. Restart your router/modem - Network equipment can have temporary issues
  5. Try incognito/private browsing mode - This bypasses extensions and cached data
  6. Disable VPN or proxy - These can sometimes block access
  7. Check with your ISP - Some ISPs block certain websites
  8. Try accessing from mobile data - This uses a different network path

Response time measures how long it takes for a website to respond to our request, measured in milliseconds (ms). Here's what different response times typically indicate:

  • 0-200ms: Excellent - Very fast response
  • 200-500ms: Good - Normal response time
  • 500-1000ms: Average - Slightly slow but acceptable
  • 1000-3000ms: Slow - Website may be experiencing high load
  • 3000ms+: Very slow - Significant performance issues

Response times can vary based on server location, website optimization, server load, and network conditions.

We automatically monitor popular websites every 15 minutes to provide up-to-date status information. This includes major websites like:

  • Social media platforms (Facebook, Twitter, Instagram, etc.)
  • Search engines (Google, Bing, Yahoo)
  • Streaming services (YouTube, Netflix, Spotify)
  • E-commerce sites (Amazon, eBay, etc.)
  • Cloud services (AWS, Google Cloud, Microsoft Azure)
  • Communication tools (WhatsApp, Telegram, Discord)

This proactive monitoring helps us detect outages quickly and provide historical uptime data.

Yes! Our website status checking service is completely free to use. You can:

  • Check unlimited websites
  • View response times and status codes
  • Access historical data
  • See popular website statuses
  • Report website issues
  • Use both regular and AMP versions

We support our service through non-intrusive advertising and are committed to keeping our core features free for everyone.

You can check most public websites including:

  • Regular websites: example.com, subdomain.example.com
  • E-commerce sites: Online stores and shopping platforms
  • Social media: Facebook, Twitter, Instagram, LinkedIn
  • News sites: CNN, BBC, Reuters, local news
  • Blogs and forums: WordPress sites, Reddit, forums
  • Government sites: .gov and official organization sites
  • Educational sites: Universities, schools, learning platforms

Note: We cannot check localhost, private networks, or websites that require authentication. Our system also blocks potentially malicious URLs for security.

We respect your privacy and follow these data practices:

  • Website URLs: We temporarily store URLs you check for up to 30 days for service improvement and historical data
  • No personal information: We don't require registration or collect personal details
  • IP addresses: Anonymized for security and abuse prevention
  • Browser data: Basic technical information for compatibility
  • Cookies: Only for user preferences like dark mode settings

For complete details, please read our Privacy Policy.

Absolutely! Many website owners use our tool to:

  • Verify their website status after making changes or updates
  • Check from external perspective to confirm their site is accessible globally
  • Troubleshoot reported issues from users or customers
  • Monitor performance and response times
  • Test after server maintenance or migrations

However, for continuous 24/7 monitoring with alerts, you may want to consider dedicated uptime monitoring services that offer more advanced features like email notifications and detailed analytics.

If you believe our status information is incorrect, you can help us improve by:

  1. Using the report feature - Click "Report as Down" if a site shows UP but isn't working for you
  2. Trying again - Sometimes temporary network issues can affect results
  3. Checking from different devices - Verify the issue isn't device-specific
  4. Contacting us - Send feedback to [email protected] with details

Your reports help us improve our detection algorithms and accuracy for all users.

Still Have Questions?

If you couldn't find the answer you were looking for, feel free to contact us:

We're always happy to help and appreciate your feedback to improve our service!